Member Materials

At Nascentia Health Options, we make it easy to find the information you need. The list below includes links to a variety of materials pertinent to your membership in the plan. You may also request printed copies of any these materials by calling 1.888.477.HOME (4663).

Important Member Handbook Information about Outpatient Rehabilitation Services - Physical Therapy (PT), Occupational Therapy (OT), and Speech Therapy (ST)

Member Handbook

Complaint & Appeal Process

Provider Network Directories

  • Central Region – Broome, Cayuga, Chemung, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, Tioga and Tompkins counties
  • Northeast Region – Albany, Clinton, Columbia, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington counties
  • Western Region – Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties

The Home Front - Member Newsletter