Member Materials

At Nascentia Health Options, we make it easy to find the information you need. The list below includes links to a variety of materials pertinent to your membership in the plan. You may also request printed copies of any these materials by calling 1.888.477.HOME (4663).

Member Handbook

Complaint & Appeal Process

Provider Network Directories

  • Central Region – Broome, Cayuga, Chemung, Chenango, Cortland, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, St. Lawrence, Tioga and Tompkins counties
  • Northeast Region – Albany, Clinton, Columbia, Delaware, Essex, Franklin, Fulton, Greene, Hamilton, Montgomery, Otsego, Rensselaer, Saratoga, Schenectady, Schoharie, Warren and Washington counties
  • Western Region – Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming and Yates counties

Member Newsletter